If ever in doubt please reference back to your contract, we try and keep everything very fair between all our clients hence why our is so detailed on there.
Your session location is sent 1-2 days before your session take place. We do this because we find most either lose the location or they delete it on accident.
Michael and Krista answer emails, we don’t like Lisa to answer because she already has a lot to do between editing and shooting all her sessions.
It depends on the type of session you have booked and will be liste don the contract. Typically full sessions have a 1 month then around and half sessions and mini sessions have a 6 week turn around. Definitely check your contract!
We are no longer able to guarantee sneaks due to the high volume of sessions we shoot. Lisa may post some to show the public what they can book but it’s not guaranteed.
We will notify you 2 hours before the sessions are to take place and the options. We do not make the final decision until 2 hours before they are set to take place.
Please email us and text us!
If you miss your spot to the original time slot then you can apply your payment towards a FULL DIGITAL SESSION.
MINI PACKERS YOU HAVE A DIFFERENT POLICY AND CAN BE FOUND ON YOUR CONTRACT, please remember it’s different bc yours are SUPER discounted.
We don’t allow tardiness at minis because we are scheduled back to back and we can’t push other back. Please review your contract for more details.
Yes, you can but we must have their email address and be notified 24 hours prior to your session taking place because we need to send them the location and contract. This is not (this is not the same for MINI PACKERS)
No, all mini sessions are NON-FUNDABLE, no exceptions.
Lisa has final say on windy days, if she thinks it’s going to interfere with the session she can reschedule the session.
If it’s a full session yes Lisa will and help and help plan the session, if it’s a mini she gives a general idea to everyone and it’s up to the client to find it that within the group.
We try out best to answer emails as soon as possible Monday-Friday between 9am-4pm but we say 48 hours because we do shoot almost everyday and we do have a family that we also have to tend to. If you’re emailing on a Saturday or Sunday we will get back to you on Monday. If you don’t have a session with us on the weekend we do not respond until Monday.
Please email us or text! It’s very hard for us to check who has logged into their gallery as we are a HIGH VOLUME SHOOTING STUDIO and we send out so many galleries that it does not notify us if your email provided bounces it back.
Lisa is very adamant about keeping her messages on there personal and she only uses it if it’s HER last resort on reach in a client (should we need to reschedule and can’t reach them any other way). Please respect the fact that is her personal fb. She does post work things on her facebook because the algorithms BUT she doesn’t do booking through there or reschedules or any business type of work through her personal facebook book messenger. We have a facebook messenger on our business page for that.
YOU CAN ALSO REACH US AT LETSTALK@LGPBYLISA.COM OR 405-806-0106